Returns & Exchanges

How Do I Claim a Guarantee on My Purchase from An Authorized Outward Hound Retailer?

Take the item you would like to return along with your receipt to the store where the product was purchased. Please note that we are only able to honor guarantees for products within 30 days of the purchase date. Retailers reserve the right to verify information, require valid proof of purchase, and to deny guarantee requests at their discretion. We stand behind all our brands and products sold by our authorized retailers. If you are unable to obtain a return from the authorized retailer, please reach out to us here, [email protected] . Our #1 priority is to keep our customers happy and tails wagging.